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Frequently Asked Questions

The Game

Account

Cost

Memberships

Heroic Characters

Technical

The Game

1. What is EverQuest II?

Millions have played the EverQuest franchise, one of the most immersive online game worlds ever created. EverQuest II is the next generation of massively multiplayer gaming, a huge online world where players come together for adventure and community – now it's available for free!

Players enter this world by creating their own unique character from up to 21 races and 26 classes, using a powerful customization system for unprecedented player individuality. Players will encounter thousands of creatures as they travel across a majestic landscape of enchanted forests, deadly volcanic plains, rolling hills, and bustling cities.

2. I have previously purchased EverQuest II expansion packs. Will I still have access to that content?

Yes! Any EverQuest II expansion that you previously purchased will continue to be available to you, subject to your current EverQuest II All Access plan.

3. As a Free player, how many character slots do I start with and how many can I buy?

You start with two character slots. You can also purchase character slots individually. Additionally, if you upgrade to the All Access plan, you'll have seven slots available.

4. What chat, in-game mail and Broker restrictions do players have?

Without a membership, players can't use any of the "broadcast" channels, such as /auction, /level, /shout, or any other chat option that broadcasts to a large amount of other players. Players can receive in-game email without a membership, but can't send in-game mail without an All Access membership. Full broker access is only available to All Access members.

5. Can I form my own guild?

Absolutely! EverQuest II includes a number of opportunities for you to join with others to explore, fight and socialize. If you have an All Access plan, you are able to form your own guild and invite friends to join. Anyone who plays EverQuest II can join a guild.

Account

1. I used to play as an EverQuest II subscriber before it became Free-to-Play. What does this change mean for me?

Previous EverQuest II subscribers who did not have an active subscription during the Free-to-Play conversion were automatically converted to a non-member. Certain restrictions are placed on non-members. Click here to find out more.

Players who subscribed to EverQuest II prior to the Free-to-play transition and have continued to keep their subscription active have transitioned to All Access members.

2. I have a Daybreak All Access membership. What does this mean for EverQuest II?

Being an DGC All Access member you receive all membership benefits. If you cancel or your subscription lapses, you will be converted to a non-member.

3. I don't currently play EverQuest II or any other DGC games but I do have a Daybreak Account. Can I try EverQuest II using my old Daybreak name and password?

Yes you can! Click here to download the game now.

4. I have previously purchased EverQuest II expansion packs. Will I still have access to that content?

Yes! Any EverQuest II expansion that you previously purchased will continue to be available to you, subject to your current EverQuest II membership limitations.

5. Does the Daybreak Cash shared wallet work between EverQuest II and other DGC games?

Yes! The Daybreak Cash shared wallet works between EverQuest II and several other DGC games. For more information, click here.

Cost

1. How much does EverQuest II cost to play?

Basic access in EverQuest II is free! This includes access to a large portion of the game. All players get access to years'-worth of gameplay and diverse zones released from EverQuest II's launch through EverQuest II: Destiny of Velious expansion. The most recent expansion pack, EverQuest II: Tears of Veeshan (which includes EverQuest II: Chains of Eternity) are also separately available for purchase. There’s also paid All Access memberships available that grants access to additional features and content. All Access membership can be obtained using a Game card, a Krono, or by purchasing a recurring subscription ($14.99 per month).

2. Will I need a credit card to play the game?

A credit card is not required to play EverQuest II. You can log into the game without entering any payment information. If you do decide to purchase the All Access membership or buy items from the marketplace, you will need to fund your Daybreak Cash wallet through one of the available methods of payment (including credit card, a Daybreak Cash card, PayPal, or SMS).

3. What are Daybreak Cash and the in-game Marketplace?

Daybreak Cash is Daybreak Game Company's virtual currency. It's simple and easy to use. All of your Daybreak Cash is stored in a digital wallet. Once your wallet has been funded, you can use Daybreak Cash to purchase premium in-game items through the in-game marketplace. The in-game marketplace is an integrated store where you can purchase an assortment of items, services, content and features to enhance your gameplay experience. For example, you can purchase mounts, appearance items, a variety of helpful potions, and more. For more information on Daybreak Cash, you can view the FAQ here.

4. Is it necessary to purchase Daybreak Cash in order to play EverQuest II?

No, purchasing Daybreak Cash is completely optional. However, if you would like to buy additional in-game items from the marketplace, you will need to use Daybreak Cash.

5. How do I purchase Daybreak Cash and what is my wallet?

Your Daybreak Wallet is your digital wallet where you store Daybreak Cash. Daybreak Cash can be used across a wide variety of DGC games. You can fund your wallet within EverQuest II. From in the game, click on the EQII menu button on the bottom left of the screen and select "Marketplace" from the list. Alternatively you can click the button with the letters "DBC" (for Daybreak Cash store) on the bottom right of the main bar in the user interface. The marketplace is the destination for in-game purchases and where you can fund your wallet. Once in the marketplace, click "Add Funds" and follow the on-screen instructions. The system will verify your credit card on file or you can add a different credit card. You can also use Daybreak Cash cards and SMS to fund your wallet.

6. What sorts of items are available in the EverQuest II Marketplace?

There are a variety of items available in the EverQuest II marketplace. You can purchase everything from mounts, appearance armor, house items, potions, popular services, and more. Some of these items are created by EverQuest II players participating in the Player Studio program. These are all optional items and are not required for a great gaming experience.

7. Does the Daybreak Wallet work between EverQuest II and other DGC games?

Yes! The Daybreak Wallet works between EverQuest II and several other DGC games. For more information on the games Daybreak Cash will work for, click here.

Memberships

1. What is All Access Membership?

All Access is an all-in-one membership that grants you exciting membership rewards in all participating DGC games for one low price!

2. What do I get for free?

When you begin playing EverQuest II, you have access to a lot of content in the world of Norrath. You can create characters in any of twenty four classes, from 19 different races, and you have tons of gameplay at your fingertips. However, there’s certain content, feature and service limitations that are only unlocked through a la carte item purchases or by upgrading to an All Access membership here.

3. What is included with the All Access membership?

The All Access membership is $14.99 per month. Players can also purchase All Access membership by using some pre-paid game cards or consuming an item called a Krono from within the game. You can find more information about Krono here.

All Access membership in EverQuest II includes:

  • Seven character slots in total
  • Double all the alternate currencies you earn in-game, like Etyma and Loyalty tokens
  • Early access to new content and promotions
  • Additional 10% coin loot and 15% mount speed
  • Member-only Loyalty items
  • Full access to the highest levels of skills and spells
  • Access to the huge in-game player-to-player marketplace feature called the "Broker"
  • Unlimited Chat ability
  • Membership to all eligible DGC Games

4. Why should I upgrade my account to an All Access membership?

Quite simply, better features! In addition to all of the benefits listed above, you’ll also receive a 500 DBC reward to claim in each month and a 10% discount* on Marketplace items that can be purchased with DBC or real world currency. (*10% discount applies only to Marketplace purchases made using Daybreak Cash or real world currency. Excludes Daybreak Cash top ups, Krono, memberships, and purchases made using certs, gold, or other in-game currencies.)

5. How many character slots do I start with and how many can I buy?

You start with two character slots. You can also purchase character slots individually. Additionally, if you upgrade to the All Access plan, you'll have seven slots available.

6. What chat, in-game mail and Broker restrictions do players have?

Without a membership, players can't use any of the "broadcast" channels, such as /auction, /level, /shout, or any other chat option that broadcasts to a large amount of other players. Players can receive in-game email without a membership, but can't send in-game mail without an All Access membership. Full broker access is only available to All Access members.

7. What if I need customer service help but I don't have an All Access membership?

The online self help knowledge base will be accessible to all players regardless of their EverQuest II membership status. As clearly outlined in the membership benefits matrix, customer service is only provided to players who have made a monetary transaction in EverQuest II or have an All Access membership.

8. If I decide to downgrade from the All Access membership, what will happen to the perks I had with that membership?

You don't lose anything permanently, but All Access membership content will become inaccessible to you until you repurchase membership.

  • Character Slots: When you downgrade from All Access, all characters that are on the account will be saved and still be visible to you. If you are over the cap of characters for your account, only the most recently logged-on characters will be available for play. Your other characters are still available if you upgrade back to All Access status or purchase additional character slots.
  • Broker: If you had items for sale on the Broker when you downgrade from All Access, those items will stay on the Broker, but you will not have access to the Broker. If the items sell, the coin will stay in the Broker account until you upgrade back to All Access and can open the Broker interface again.
  • Spell/Skill Tiers: Players do not lose any spells when downgrading their membership. Grandmaster and Ancient tier spells are a perk of membership. Players will still have access to Master tier versions of these spells while their membership is not active. They will gain full access to their Grandmaster and Ancient tier spells again when they renew their All Access membership.

Heroic Characters

1. What are Heroic Characters?

Heroic characters are an exciting new feature for EverQuest II that will allow returning players quicker access to high level areas and existing players the ability to try out different classes or avoid content they've completed many times. Players may select any class to begin at level 85 with a full complement of gear, food, drink, and ammo to get you started.

2. What are my options for Heroic Characters?

  • TRY BEFORE YOU BUY
    • "Try Before You Buy" characters start at Level 90 with a flying Pegasus mount, Level 90 armor, food, drink, ammo and a few potions. Beginning in Eidolon Jungle, there is a quest which gives an update on the world storyline and prepares the hero for adventures ahead.
    • These Characters start with AAs already assigned using a Solo Character Advancement template. Also, each class will have many of its iconic buffs pre-cast upon arriving in Eidolon Jungle. Easy- peasy, lemon-squeezy.
    • There are a few restrictions however. After a full level of Try Before You Buy, these characters will stop earning combat experience when they reach level 91. Once they are logged off after reaching level 91, they are locked and can't be logged in again unless they are upgraded to a full Heroic Character at the Character Select screen.
    • Some restrictions for the Try Before You Buy characters are in place to prevent issues for the community at large. These characters can't trade, use shared banks, mentor, duel bet, send or receive attachments in emails, and a few other things, like combat experience being set at 100%. We are still defining some of those finer details to maintain a fun experience for everyone.
  • NEW HEROIC CHARACTER (3500 DBC)
    • If you already know the class you want to play and want to bypass the Try Before you Buy option, you can acquire a Heroic Character and start at Level 90 with 320AAs assigned through a Solo Character Advancement Template, the Pegasus flying mount, armor, food, drink, and potions, and start in Eidolon Jungle. Full Heroic Characters are not limited by level provided you have the expansions required to reach maximum level.
  • UPGRADING EXISTING CHARACTERS (3500 DBC)
    • Existing characters can upgrade to a Heroic Character instantly no matter what their level or AA points and be set to Level 90 and 320AAs (unless the character is already above those). All upgraded characters will receive the mount, armor, food, drink, and potions in their inventory.
  • 3. Can I upgrade an existing character?

    You can absolutely upgrade an existing character. Once you've done so you'll be granted level 90 and your AA's will be raised to 320 not to mention receive handy items to help you along.

    4. What equipment comes with the Heroic Character?

    A lot more than a wooden training sword! Your level 90 character will be ready to go with the following:
    • A set of Level 90 weapons
    • 20 Food and Drink
    • Ammunition for Fighter and Scout Ranged Weapons
    • 6 24-slot bags
    • Variety of Potions
    • A Pegasus Mount

    5. How long can I play my "Try Before You Buy" character?

    Your character can be played as much as you want until level 90 at which point it will become "locked" until the Heroic Character purchase is made. If you decide you don't like the class, you can always start up a trial with a new class until you find one that fits your play style!

    6. Are there limitations on AAs?

    With a "Try Before you Buy" Heroic Character your will have access immediately to 280 AAs already assigned using the Solo Character Advancement template.

    Once you purchase or upgrade an existing character to a Heroic character, you will have 320 AA available.

    7. How much do Heroic Characters cost?

    You have the option to create a "Try Before you Buy" character at no cost. Creating a Heroic Character without any level or AA restrictions or upgrading an existing character is available for 3500 DBC.

    8. I have received a free Heroic Character as a new or existing customer. How does that work?

    Players with a free Heroic Character will see all options to create or upgrade a full Heroic Character flagged with "free" text in the Character Select screen.

    9. Do I get the same items when I upgrade as I would if I made a new Heroic Character?

    When you upgrade an existing character to a Heroic Character you will receive all gear, abilities, and the flying mount.

    10. Where can I access the Heroic Characters?

    Access to the "Try Before You Buy" and full Heroic Characters can be found on the Character Select screen. There are new "Create Level 1" and "Create Level 90 Heroic" buttons available which will allow you to create your choice of character. You may also access the upgrade option for your existing character in the Select Character list or through buying a Heroic Character upgrade item from the Marketplace.

    11. Why are you adding Heroic Characters to the game anyway?

    In response to both former and current player feedback, we wanted to provide an opportunity for players to return to EQII without worrying about an overwhelming level gap. We've also been asked by all kinds of players for a way to try out high-level classes before committing valuable time to leveling one.

    Ultimately we want a fun and easy option for everyone to play or experiment with our various classes and have immediate access to high-level content.

    12. Won't a new or returning player be overwhelmed at 90?

    This is certainly not our goal! To counter this potential issue, we've added "Heroic Hotbars" which will help returning players adjust to the number of combat arts/spells. It will start with one hotbar of core abilities and add more to help progress players into everything their class has to offer.

    13. I know how to play EverQuest II Already. Do I have to use these Heroic Hotbars?

    No you do not! You can disable the hotbars whenever you want and go into our standard UI by modifying the UI and confirming that you are ready to switch.

    Technical

    1. How can I download and play EverQuest II?

    EverQuest II is free to play! Download to your PC right here from www.everquest2.com. Click here for details on our three membership levels.

    2. On what platforms is EverQuest II available?

    EverQuest II is available exclusively on PC.

    3. What are the PC specs for running EverQuest II?

    Minimum:
    Operating System: Windows XP-SP3, or newer
    Processor: Intel Core 2 Duo E4400/AMD Athlon x2 4050e
    Ram: 3GB RAM
    Graphics Card: Nvidia GeForce 8800/AMD Radeon HD 2600 XTHard Drive: 17 GB of Free Disk Space
    DirectX compatible sound card
    Broadband Internet connection

    Recommended:
    Operating System: Windows XP-SP3, or newer
    Processor: Intel Core 2 Duo E6850/AMD Phenom II x2
    Ram: 4GB RAM
    Graphics Card: Nvidia GeForce 260/AMD Radeon HD 4870
    Hard Drive: 17 GB of Free Disk Space
    DirectX compatible sound card
    Broadband Internet connection

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