Shop
Home \ Game Info \ FAQ

Frequently Asked Questions

The Game

Account

Cost

Memberships

Heroic Characters

Technical

The Game

1. What is EverQuest II?

Millions have played the EverQuest franchise, one of the most immersive online game worlds ever created. EverQuest II is the next generation of massively multiplayer gaming, a huge online world where players come together for adventure and community – now it's available for free!

Players enter this world by creating their own unique character from up to 20 races and 25 classes, using a powerful customization system for unprecedented player individuality. Players will encounter thousands of creatures as they travel across a majestic landscape of enchanted forests, deadly volcanic plains, rolling hills, and bustling cities.

2. I have previously purchased EverQuest II expansion packs. Will I still have access to that content?

Yes! Any EverQuest II expansion that you previously purchased will continue to be available to you, subject to your current EverQuest II membership level (Free, Silver, or Gold).

3. As a Free player, how many character slots do I start with and how many can I buy?

As a Free player, you start with two character slots. You can also purchase character slots individually. Additionally, if you upgrade to Silver, you'll have four available slots in total, and if you upgrade to Gold, you'll have seven slots available.

4. What chat, in-game mail and Broker restrictions do Free and Silver players have?

Free members can't use any of the "broadcast" channels, such as /auction, /level, /shout, or any other chat option that broadcasts to a large amount of other players. Silver and Gold members have access to all chat channels. Free and Silver players can receive in-game email, but can't send any until they upgrade to Gold. Broker access is restricted to Gold members only.

5. Can I form my own guild?

Absolutely! EverQuest II includes a number of opportunities for you to join with others to explore, fight and socialize. If you have a Silver or Gold membership, you are able to form your own guild and invite friends to join. Anyone who plays EverQuest II can join a guild.

Account

1. I used to play as an EverQuest II subscriber before it became Free-to-Play. What does this change mean for me?

Previous EverQuest II subscribers who did not have an active subscription during the Free-to-Play conversion were automatically converted to the Free membership level. Certain restrictions are placed on this membership level. Click here to find out more.

Players who subscribed to EverQuest II prior to the Free-to-play transition have been granted Silver Membership.

2. I have a Station All Access membership. What does this mean for EverQuest II?

Being an SOE All Access member you receive the Gold membership benefits. However, Gold access is only available while you have an active SOE All Access subscription. If you cancel or your subscription lapses, you will be converted to the Free membership.

3. I don't currently play EverQuest II or any other SOE games but I do have a Station account. Can I try EverQuest II using my old Station name and password?

Yes you can! Click here to download the game now.

4. I have previously purchased EverQuest II expansion packs. Will I still have access to that content?

Yes! Any EverQuest II expansion that you previously purchased will continue to be available to you, subject to your current EverQuest II membership limitations.

5. Does the Station Cash shared wallet work between EverQuest II and other SOE games?

Yes! The Station Cash shared wallet works between EverQuest II and several other SOE games. For more information, click here.

Cost

1. How much does EverQuest II cost to play?

Basic access in EverQuest II is free! This includes access to a large portion of the game. All players get access to years worth of gameplay and diverse zones released from EverQuest II's launch through EverQuest II: Destiny of Velious expansion. The most recent expansion pack, EverQuest II: Tears of Veeshan (which includes EverQuest II: Chains of Eternity) are also separately available for purchase. There are also paid memberships available that grant access to additional features and content. Silver Membership is available for a one-time purchase of 500 Station Cash ($5.00). Gold Membership can be obtained using a Game card, a Krono, or by purchasing a recurring subscription ($14.99 per month).

2. Will I need a credit card to play the game?

A credit card is not required to play EverQuest II as a Free member. You can log into the game without entering any payment information. If you do decide to purchase a Silver or Gold membership or buy items from the marketplace, you will need to fund your Station Cash wallet through one of the available methods of payment (including credit card, a Station Cash card, PayPal, or SMS).

3. What are Station Cash and the in-game Marketplace?

Station Cash is Sony Online Entertainment's virtual currency. It's simple and easy to use. All of your Station Cash is stored in a digital wallet. Once your wallet has been funded, you can use Station Cash to purchase premium in-game items through the in-game marketplace. The in-game marketplace is an integrated store where you can purchase an assortment of items, services, content and features to enhance your gameplay experience. For example, you can purchase mounts, appearance items, a variety of helpful potions, and more. For more information on Station Cash, you can view the FAQ here.

4. Is it necessary to purchase Station Cash in order to play EverQuest II?

No, purchasing Station Cash is completely optional. However, if you would like to buy additional in-game items (including the Silver Membership) from the marketplace, you will need to use Station Cash.

5. How do I purchase Station Cash and what is my wallet?

Your Station Wallet is your digital wallet where you store Station Cash. Station Cash can be used across a wide variety of SOE games. You can fund your wallet within EverQuest II. From in the game, click on the EQII menu button on the bottom left of the screen and select "Marketplace" from the list. Alternatively you can click the button with the letters "SC" (for Station Cash store) on the bottom right of the main bar in the user interface. The marketplace is the destination for in-game purchases and where you can fund your wallet. Once in the marketplace, click "Add Funds" and follow the on-screen instructions. The system will verify your credit card on file or you can add a different credit card. You can also use Station Cash cards and SMS to fund your wallet.

6. What sorts of items are available in the EverQuest II Marketplace?

There are a variety of items available in the EverQuest II marketplace. You can purchase everything from mounts, appearance armor, house items, potions, popular services, and more. Some of these items are created by EverQuest II players participating in the Player Studio program. These are all optional items and are not required for a great gaming experience.

7. Does the Station Wallet work between EverQuest II and other SOE games?

Yes! The Station Wallet works between EverQuest II and several other SOE games. For more information on the games Station Cash will work for, click here.

Memberships

1. What are the differences between Free, Silver, and Gold memberships?

The features and benefits of Free, Silver, and Gold memberships are detailed on the EverQuest II membership matrix page.

2. What is included with the Free membership?

When you begin playing EverQuest II, you default to the Free level of membership. That means you have access to a lot of content in the world of Norrath. You can create characters in any of twenty four classes, from 19 different races, and you have tons of gameplay at your fingertips. However, there are certain content, feature and service limitations that are only unlocked through a la carte item purchases or by upgrading your membership (view matrix).

3. What is included with the Silver membership?

To become a Silver member there is a one-time item purchase which costs 500 Station Cash. Silver membership grants you two additional character slot, better chat options, gives you the ability to create guilds, and more. Once you purchase Silver membership, you are permanently raised to that membership level. There is no recurring fee for this membership (view matrix).

4. What is included with the Gold membership?

A Gold membership is $14.99 per month (view matrix). Players can also achieve a Gold membership level by consuming an item called a Krono from within the game. You can find more information about Krono here. Gold membership includes:

  • Seven character slots in total
  • Full access to the highest levels of skills and spells
  • Access to the huge in-game player-to-player marketplace feature called the "Broker"

5. Why should I upgrade my account to a Silver or Gold membership?

Quite simply, better features! Buying a Silver membership pack is a one-time purchase of only 500 Station Cash ($5.00) that adds two extra character slots, access to Expert-level spells, and unlimited chat access.

Upgrading to Gold membership lets you use the game's most powerful items, upgrade to the most powerful spells and skills, seven character slots, access to the player-to-player Broker trading system, in-game email privileges, and more!

6. As a Free player, how many character slots do I start with and how many can I buy?

As a Free player you start with two character slots. You can also purchase character slots individually from the marketplace. Additionally, if you upgrade to Silver, you'll have four character slots in total and if you upgrade to Gold, you'll have seven slots available.

7. What chat, in-game mail and Broker restrictions do Free and Silver players have?

Free members can't use any of the "broadcast" channels, such as /auction, /level, /shout, or any other chat option that broadcasts to a large amount of other players. Silver and Gold members have access to all chat channels. Free and Silver players can receive in-game email, but can't send any until they upgrade to Gold. Full broker access is restricted to Gold members only.

8. What if I need customer service help but I only have a Free membership?

The online self help knowledge base at http://help.station.sony.com/ will be accessible to all players regardless of their EverQuest II membership status. As clearly outlined in the membership benefits matrix, customer service is only provided to players who have made a monetary transaction in EverQuest II or have a Gold membership.

9. If I decide to downgrade from the Gold to Silver or Free membership, what will happen to the Gold perks I had with that membership?

You don't lose anything permanently, but Gold membership content will become inaccessible to you until you repurchase a Gold membership.

  • Character Slots: When you downgrade from Gold, your maximum character slots are reduced. If you had more characters than are currently allowed, the extra characters become unavailable. However, they are not deleted. They are still available if you upgrade back to Gold status or purchase additional character slots.
  • Broker: If you had items for sale on the Broker when you downgrade from Gold, those items will stay on the Broker, but you will not have access to the Broker. If the items sell, the coin will stay in the Broker account until you upgrade back to Gold and can open the Broker interface again.
  • Spell/Skill Tiers: Any spells/skills upgraded beyond Adept/Expert are unchanged when you downgrade from Gold. However, you'll be unable to scribe any further upgrades beyond your Silver or Free membership limits until you upgrade to Gold membership again.

Heroic Characters

1. What are Heroic Characters?

Heroic characters are an exciting new feature for EverQuest II that will allow returning players quicker access to high level areas and existing players the ability to try out different classes or avoid content they've completed many times. Players may select any class to begin at level 85 with a full complement of gear, food, drink, and ammo to get you started.

2. What are my options for Heroic Characters?

  • TRY BEFORE YOU BUY
    • "Try Before You Buy" characters start at Level 85 with a flying Pegasus mount, Level 85 armor, food, drink, ammo and a few potions. Beginning in Iceclad in Velious,there is a new quest which gives an update on the world storyline and prepares the hero for adventures ahead. To support this, EverQuest II: Destiny of Velious expansion content will be included free for all players when Heroic Characters launch.
    • These Characters start with 100 AAs already assigned using a Solo Character Advancement template. Also, each class will have many of its iconic buffs pre-cast upon arriving in Velious. Easy- peasy, lemon-squeezy.
    • There are a few restrictions however. After a full level of Try Before You Buy, these characters will stop earning combat experience when they reach level 86. Once they are logged off after reaching level 86, they are locked and can't be logged in again unless they are upgraded to a full Heroic Character at the Character Select screen.
    • Some restrictions for the Try Before You Buy characters are in place to prevent issues for the community at large. These characters can't trade, use shared banks, mentor, duel bet, send or receive attachments in emails, and a few other things, like combat experience being set at 100%. We are still defining some of those finer details to maintain a fun experience for everyone.
  • NEW HEROIC CHARACTER (3500 SC)
    • If you already know the class you want to play and want to bypass the Try Before you Buy option, you can acquire a Heroic Characterand start at Level 85 with 280AAs assigned through a Solo Character Advancement Template, the Pegasus flying mount, armor, food, drink, and potions, and start in Iceclad in Velious. Full Heroic Characters are not limited by level provided you have the expansions required to reach maximum level.
  • UPGRADING EXISTING CHARACTERS (3500 SC)
    • Existing characters can upgrade to a Heroic Character instantly no matter what their level or AA points and be set to Level 85 and 280AAs (unless the character is already above those). All upgraded characters will receive the mount, armor, food, drink, and potions in their inventory.
  • 3. Can I upgrade an existing character?

    You can absolutely upgrade an existing character. Once you've done so you'll be granted level 85 and your AA's will be raised to 280 not to mention receive handy items to help you along.

    4. What equipment comes with the Heroic Character?

    A lot more than a wooden training sword! Your level 85 character will be ready to go with the following:
    • A set of Level 85 weapons
    • Level 85 jewelry
    • Level 85 armor
    • 20 Food and Drink
    • Ammunition for Fighter and Scount Ranged Weapons
    • 6 24-slot bags
    • Variety of Potions
    • A Pegasus Mount
    • Renaming potion for your character, just in case!

    5. How long can I play my Try Before You Buy character?

    Your character can be played as much as you want until level 86 at which point it will become "locked" until the Heroic Character purchase is made. If you decide you don't like the class, you can always start up a trial with a new class until you find one that fits your play style!

    6. Are there limitations on AAs?

    With a "Try Before you Buy" Heroic Character your will have access immediately to 100 AAs already assigned using the Solo Character Advancement template.

    Once you purchase or upgrade an existing character to a Heroic character, you will have 280 AA available and the ability to earn a maximum of 320 AA.

    7. How much do Heroic Characters cost?

    You have the option to create a "Try Before you Buy" character at no cost. Creating a Heroic Character without any level or AA restrictions or upgrading an existing character is available for 3500 SC.

    8. I have received a free Heroic Character as a new or existing customer. How does that work?

    Players with a free Heroic Character will see all options to create or upgrade a full Heroic Character flagged with "free" text in the Character Select screen.

    9. Do I get the same items when I upgrade as I would if I made a new Heroic Character?

    When you upgrade an existing character to a Heroic Character you will receive all gear, abilities, and the flying mount.

    10. Where can I access the Heroic Characters?

    Access to the "Try Before You Buy" and full Heroic Characters can be found on the Character Select screen. There are new "Create Level 1" and "Create Level 85 Heroic" buttons available which will allow you to create your choice of character. You may also access the upgrade option for your existing character in the Select Character list or through buying a Heroic Character upgrade item from the Marketplace.

    11. Why are you adding Heroic Characters to the game anyway?

    In response to both former and current player feedback, we wanted to provide an opportunity for players to return to EQII without worrying about an overwhelming level gap. We've also been asked by all kinds of players for a way to try out high-level classes before committing valuable time to leveling one.

    Ultimately we want a fun and easy option for everyone to play or experiment with our various classes and have immediate access to high-level content.

    12. Won't a new or returning player be overwhelmed at 85?

    This is certainly not our goal! To counter this potential issue, we've added "Heroic Hotbars" which will help returning players adjust to the number of combat arts/spells. It will start with one hotbar of core abilities and add more to help progress players into everything their class has to offer.

    13. I know how to play EverQuest II Already. Do I have to use these Heroic Hotbars?

    No you do not! You can disable the hotbars whenever you want and go into our standard UI by modifying the UI and confirming that you are ready to switch.

    14. Will I be able to play the Channeler as a Heroic Character when Tears of Veeshan launches?

    The Channeler will not be available as a Heroic Character when the expansion launches but will be made available at a later date.

    Technical

    1. How can I download and play EverQuest II?

    EverQuest II is free to play! Download to your PC right here from www.everquest2.com. Click here for details on our three membership levels.

    2. On what platforms is EverQuest II available?

    EverQuest II is available exclusively on PC.

    3. What are the PC specs for running EverQuest II?

    Minimum: Windows XP with SP3, Pentium 4 1.3 GHz or greater, 512 MB RAM (1 GB for Vista), DirectX 9 compatible video card. Pixel shader and vertex shader compatible hardware with 64 MB of HTMLure memory, DirectSound compatible audio hardware, 56k Internet connection, 14 GB hard drive space.

    Recommended: Windows Vista/XP/Windows 7, Intel Core 2 2.4 GHz or greater, 2 GB RAM (XP), 4 GB (Vista/Windows 7), DirectX 9 compatible video card, NVIDIA 8800GTS/ATI 3850 pixel shader and vertex shader compatible hardware with 512 MB of HTMLure memory or greater, DirectSound compatible audio hardware, Broadband Internet connection, 14 GB hard drive space.

Language Select:
EN