Keep Your Characters Safe!

Account theft isn’t isolated only to those who choose to trade or share their Station accounts (which is ignoring the EULA!). As the Internet and online gaming population grow, so does the cesspool of scammers.


There are a variety of ways in which people will attempt to gain access to your account, and the list grows every day. Fear not, there are simple tips to ensure that your account is protected.

Account security is the responsibility of the account owner. This includes password protection, running virus checks, disabling file sharing, or any other means of checking that the owner's account has not been stolen or compromised.

Sharing Your Account Information is Never a Good Idea

Would you hand a stranger your car keys and let them drive off in your car? You shouldn’t give them access to your account either.  Gamers have heard the advice before, yet a lot of people still opt to share their account information with close friends. It may seem harmless to have a guild mate complete a quest for you or attend a raid when you can’t be there, but bad things can happen. While it doesn’t always end in catastrophe, maybe you’ll simply log back in with a new last name, or you could attempt to log in to find your account banned due to mischief caused by someone who was “helping” you.

We’ve also all heard the fateful stories of guild banks emptied, guilds disbanded, characters stripped of equipment and money, and outfit members booted. Sadly, this is often a direct result of sharing account information. Not only do you run the risk of virtual strangers wreaking havoc on all you’ve worked hard for, but you make it difficult for SOE’s customer service staff to investigate and resolve issues.  

If you find yourself a victim however, not all is lost! CSR’s MAY be able to offer a one-time only “character restoration.” But first you must recover your account (details on doing this can be found here).

SOE Employees Will NEVER Ask for Your Password

Not in email… not in-game… not on the phone… never! We have plenty of ways to access your account; the only thing we require from you is patience and a Station name. If you suspect that someone is impersonating a CSR in-game, use the /report feature and again, do not divulge your account password.

Time Honored Tips

SOE strives to maintain an exciting and safe gaming environment. To make things more enjoyable for everyone, we offer basic advice on how to keep your account secure.

    • Use a unique Station name.
    • Use an alpha-numeric password consisting of at least 8 characters consisting of a mix of letters, numbers and special characters.
    • Never use the same word for your Station name and password.
    • Change your password periodically.
    • Never write down your password!
    • Always create a secret question when prompted. This allows for quicker password recovery and confirmation when needed.
    • Keep your registration information, including current email address, up to date in so that we can contact you regarding your account and for retrieving lost passwords. SOE will not use your email for marketing purposes, unless you specifically opt in for newsletters and announcements.
    • Have a firewall.
    • Use and update antivirus software regularly.

    Keep your credit card information safe too.  Here is a handy place to get some good tips.