EverQuest II's fifth expansion, The Shadow Odyssey, launches on Tuesday, November 18, 2008. Here's a quick rundown on what to expect on launch day.
11:59 PM PST on Monday, November 17, 2008: The pre-order process will be turned off. You have until this time to place a pre-order in the station store for the digital download and still qualify for the in-game items.
12:01 AM PST on Tuesday, November 18, 2008: The magic starts happening. The servers for all regions will come down and the new data will be pushed out to the live servers.
6:00 AM PST: The Community Relations team gets into the office and checks in with the dev team and starts posting updates on the forums!
12:00 PM (noon) PST - This is the estimated magic hour when we anticipate having the servers up and running for all of you to experience The Shadow Odyssey!
From there on out it's all about enjoying the expansion!
Should you experience any difficulties with your pre-order or retail goodies Customer Service will be ready to assist you! You can contact CS one of three ways:
1. Live Chat - http://www.station.com/kb (Live Help tab). If you cannot find the answer through the knowledge base, click on the "Live Help" tab to chat live with a Support Representative. The Live Chat is open Monday to Friday, from 10:00am - 7:00pm PST.
2. Email Support - http://www.station.com/kb (Email Support tab). If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email a Support Representative.
3. Phone support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898. If you have forgotten your password required to use our email or chat support, and cannot complete the "Forgotten your password" form, please feel free to contact us via our phone support, and we will assist you from there.